Food Chaos to Calm Evergreen
Terms and Conditions

Last updated: 20th July 2026

These Terms and Conditions apply to your purchase and participation in Food Chaos to Calm Evergreen, provided by Balance and Bite Dietetics, ABN 25 378 930 309, trading as Balance and Bite (“we”, “us” or “our”).

By purchasing Food Chaos to Calm, you confirm that you have read and agree to these Terms and Conditions.

1. About Food Chaos to Calm

Food Chaos to Calm is an online education and support program designed to help women feel more in control and rebuild trust with food when binge eating, emotional eating, guilt, food rules and body image distress are running the show.

The program includes self-paced educational material, practical resources, a personalised mini roadmap, community access and themed live implementation sessions.

2. What your purchase includes

Your enrolment includes:

Lifetime access to the core Food Chaos to Calm lessons and resources
Erin’s four-step CALM framework
A personalised mini roadmap based on your onboarding responses
Worksheets, reflection prompts and practical activities
Automated reminders and program emails
An initial three months of access to the private community
One themed live implementation session each month during your support period
Access to session replays during your support period
The opportunity to unlock an additional three months of community and live support

Your purchase does not include individual dietetic consultations, unlimited personal support or weekly private coaching unless these are purchased separately.

3. Lifetime access

“Lifetime access” applies to the core self-paced lessons and downloadable program resources.

It means access for as long as Food Chaos to Calm continues to be operated and hosted by Balance and Bite. It does not mean access for the lifetime of the participant or guarantee that the program will remain on the same technology platform indefinitely.

If the program is permanently discontinued, we will provide reasonable notice and, where practical, an opportunity to download the available resources.

Community access, live sessions and live-session replays are time-limited and are not included in lifetime access.

4. Your personalised mini roadmap

After joining, you will be asked to complete an onboarding form.

We will use your answers to recommend a starting pathway and identify lessons that may be most relevant to you.

The roadmap is intended to provide direction within the program. It is not a diagnosis, comprehensive assessment or individual treatment plan.

You are responsible for providing accurate and complete information in your onboarding form.

5. Community and live support

Your purchase includes an initial three months of access to:

The private Food Chaos to Calm community
Monthly themed live implementation sessions
Replays from sessions held during your support period

Live sessions may cover topics such as nutrition, binge and emotional eating, food rules, body image and applying the CALM framework.

Live-session dates and themes may change. Where reasonably possible, we will provide advance notice of changes or reschedule a cancelled session.

Attendance is optional. We cannot guarantee that every individual question will be answered during a live session.

6. Unlocking the support extension

You can unlock an additional three months of community and live-session access by:

Completing the priority lessons contained in your personalised mini roadmap; and
Submitting the required check-in within the first 90 days after enrolment.

The additional three months will begin after your initial support period ends.

The extension applies only to community access, live implementation sessions and relevant replays. You will retain access to the core program materials in accordance with section 3.

We may use reasonable discretion where illness, disability, bereavement or another significant circumstance prevents completion within the original timeframe.

7. Live-session recordings

Live implementation sessions may be recorded and made available to eligible program members.

By turning on your camera, appearing on screen or speaking during a recorded session, you consent to your image, voice and contributions appearing in the replay.

You may keep your camera off, use only your first name or submit a question privately if you do not wish to appear in a recording.

You must not record, download, reproduce or share live sessions or replays without our written permission.

8. Community expectations

The community is designed to be supportive, respectful and non-judgemental.

By participating, you agree not to:

Share another member’s personal information or story outside the program
Provide unsolicited medical, nutrition or weight-loss advice
Promote dieting, calorie restriction or harmful weight-control behaviours
Harass, shame or discriminate against another member
Advertise or promote unrelated products or services
Copy, record or distribute community content

Although members are asked to respect confidentiality, we cannot guarantee the actions of other participants. Please share only what you feel comfortable sharing in a group environment.

We may remove content or suspend community access where reasonably necessary to protect participants or maintain a safe environment.

9. Fees and payment options

The program is available for:

A$799 paid in full, or
Four monthly payments of A$225

All prices are in Australian dollars unless stated otherwise.

When choosing the payment plan, you are purchasing the full program and agreeing to pay the complete payment-plan amount of A$900. The payment plan is not a month-to-month subscription that can be cancelled at any time.

Your first instalment is charged at checkout. The remaining instalments will be automatically charged to your nominated payment method according to the payment schedule displayed at checkout.

You authorise us and our payment provider to process these payments.

10. Failed or overdue payments

You are responsible for keeping your payment details current.

If an instalment fails, we or our payment provider may:

Retry the payment
Contact you to update your payment information
Temporarily pause access while the payment remains overdue

We will provide a reasonable opportunity to resolve the failed payment before permanently ending access.

Unless otherwise agreed in writing or required by law, cancelling access does not automatically cancel amounts already due under the agreed payment plan.

11. Fourteen-day satisfaction guarantee

We want you to have the opportunity to explore Food Chaos to Calm and decide whether the program is the right fit for you.

In addition to your rights under the Australian Consumer Law, your purchase is covered by a 14-day conditional satisfaction guarantee.

To qualify for the guarantee, you must:

Submit your refund request within 14 calendar days of your original purchase date.
Complete the Start Here section and Module 1, including the accompanying reflection or activity.
Email hello@balanceandbite.com.au from the email address used to enrol.
Include your full name, purchase date and a brief explanation of why the program isn’t the right fit for you.

We may check your Kajabi progress to confirm that the relevant material has been completed. You won’t be required to disclose detailed or sensitive health information.

If your eligible request is approved:

Any payments already made will be refunded to the original payment method.
If you selected the payment plan, your remaining instalments will be cancelled.
Your access to the program, community, resources and live support will end when the refund is processed.

Requests made after the 14-day period, or without completing the steps above, won’t qualify under this voluntary satisfaction guarantee.

This guarantee does not exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law. If the program does not meet an applicable consumer guarantee, you may remain entitled to a remedy regardless of whether the conditions above have been completed. Consumer guarantee rights apply separately from voluntary warranties and refund policies.

12. Refunds and cancellations

Because Food Chaos to Calm includes immediate access to digital materials and personalised onboarding, we do not provide refunds simply because you:

Change your mind
Do not complete the program
Do not attend the live sessions
Decide the program is no longer a priority
Experience a change in your personal schedule or circumstances

However, nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Where the program is not delivered with due care and skill, is materially different from its description or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a remedy under the Australian Consumer Law.

To raise a concern, email hello@balanceandbite.com.auwith your name, purchase email address and details of the issue.

13. Suitability and health information

Food Chaos to Calm provides general education and group-based implementation support.

Unless you separately engage us for individual dietetic services, the program does not provide personalised medical assessment, diagnosis or treatment based on your complete medical history.

The information provided may not be suitable for every health condition, medication, allergy, eating disorder presentation or individual circumstance.

You agree to seek advice from your GP, dietitian, psychologist or other treating practitioner where appropriate.

The program is not an emergency or crisis service. If you are experiencing a medical or mental-health emergency, contact emergency services or an appropriate crisis service immediately.

Participation does not create a guarantee of a particular health, eating or body-image outcome. Results and experiences vary between individuals.

14. Personal responsibility

We will provide the program, resources and support described at the time of purchase.

You remain responsible for:

Deciding whether and how to apply the information
Seeking individual healthcare where needed
Participating within your own capacity
Informing us if something within the program feels unsafe or unsuitable
Keeping your account and login details secure

You should not disregard individual medical or mental-health advice because of information provided inside the program.

15. Intellectual property

All lessons, videos, audio recordings, worksheets, frameworks, templates, graphics and other program materials are owned by or licensed to Balance and Bite.

Your purchase gives you a personal, non-transferable licence to use the materials for your own learning.

You must not:

Share your login with another person
Copy or reproduce program materials
Sell, teach or distribute the CALM framework or resources
Upload the materials to another platform
Use the materials to create a competing program or service
15. Privacy

We collect and use personal and health information to:

Process your purchase
Provide program access
Prepare your personalised roadmap
Communicate with you
Deliver community and live support
Manage payments and program administration

Your information may be processed through service providers including ThriveCart, ActiveCampaign, Kajabi, Zoom and other providers necessary to deliver the program.

Our handling of personal and health information is explained in our Privacy Policy: https://balanceandbite.com.au/privacy-policy

By enrolling, you confirm that you have read the Privacy Policy and consent to the collection and handling of your information as described there.

17. Technology and access

You are responsible for having a suitable device, internet connection and current email address.

We will take reasonable steps to keep the program available, but we cannot guarantee uninterrupted access where disruption is caused by:

Platform maintenance
Internet or technology failures
Third-party software outages
Events outside our reasonable control

If you experience an access issue, contact hello@balanceandbite.com.auso we can assist.

18. Changes to the program

We may update lessons, resources, session themes, technology platforms or delivery processes where reasonably necessary to improve or continue the program.

We will not intentionally remove a material part of the offer you purchased without providing a reasonable alternative.

19. Suspension or termination

We may suspend or end a participant’s access where they:

Seriously or repeatedly breach these Terms
Share program materials or login details
Behave in a way that threatens the safety or privacy of others
Use the community to promote harmful or discriminatory content
Fail to resolve overdue payments after being given a reasonable opportunity

Where appropriate, we will provide notice and an opportunity to address the issue before access is permanently ended.

Nothing in this section affects rights or remedies available under the Australian Consumer Law.

20. Liability

Nothing in these Terms excludes or limits a right, guarantee or liability that cannot legally be excluded or limited.

To the extent permitted by law, we are not responsible for indirect or consequential loss resulting from your use of the program, your decision not to seek individual healthcare or circumstances outside our reasonable control.

21. Concerns and disputes

We want to resolve concerns fairly and directly.

Please contact hello@balanceandbite.com.au with details of the issue. We will aim to acknowledge your concern within five business days and work with you in good faith to find an appropriate resolution.

22. Governing law

These Terms are governed by the laws of [VICTORIA, AUSTRALIA].

The parties submit to the courts and tribunals of that jurisdiction, subject to any rights available under applicable consumer law.

I have read and agree to the Food Chaos to Calm Terms and Conditions and Privacy Policy. I understand that the four-payment option is a commitment to pay the full A$900, subject to my rights under the Australian Consumer Law.

23. Contact

If you have questions about these Terms, please contact:

Erin Murnane
Balance and Bite
hello@balanceandbite.com.au