Food Chaos to Calm
Terms and Conditions

Last updated: 7th April 2026

These Terms and Conditions apply to your purchase of and participation in Food Chaos to Calm offered by Balance and Bite (“we”, “us”, “our”).

By purchasing, enrolling in, or participating in the program, you agree to these Terms and Conditions.

1. Program overview

Food Chaos to Calm is a 12-week online coaching program designed to support participants with ADHD-related food challenges, including binge eating, food chaos, all-or-nothing patterns, and sugar cravings.

The program may include, depending on the level purchased:

live group coaching sessions
educational resources and course materials
worksheets, tools, and recordings
online community or support access
optional bonus content
payment plan access

Your specific inclusions are those listed on the sales page, checkout page, invoice, or offer page at the time of purchase.

2. Eligibility

By enrolling in the program, you confirm that:

you are at least 18 years old
the information you provide to us is accurate and complete
you understand this program is educational and coaching-based in nature
you are responsible for deciding whether the program is appropriate for your needs
3. Program dates and access

The first live group session for this intake begins on 21 April 2026

Your access period, live session dates, and bonus access will be as described at the time of purchase.

We reserve the right to make reasonable changes to the schedule, format, delivery platform, session times, facilitators, or included materials where necessary. If we do so, we will take reasonable steps to ensure the program remains substantially consistent with what was offered. Consumer guarantees still apply.

4. Pricing and payment

Program pricing starts from AUD $999, with payment plans available from AUD $149 per fortnight, unless otherwise stated.

By enrolling, you agree to pay the full amount applicable to your selected offer, whether by:

full upfront payment, or
payment plan

If you choose a payment plan:

you authorise us to charge the nominated payment method for each scheduled instalment
you remain responsible for completing all instalments under the plan
missed payments may result in suspension of access until payments are brought up to date

If a payment fails, we may contact you and give you an opportunity to update your payment details.

5. Bonus offer

Participants who join before 7:00pm on 9 April 2026 AEST will receive the Body Image Course bonus, unless otherwise stated.

Bonuses are offered at our discretion and may be changed or removed for future intakes. Any bonus validly offered to you at the time of purchase will be honoured.

Bonuses are not redeemable for cash, credit, or substitutions unless required by law.

6. Refunds and cancellations

We offer a 14 day money back guarantee to anyone who write to us at hello@balanceandbite.com.au within 14 days of starting date of the program 21st April 2026.
14-day money-back guarantee for the Core Experience of Food Chaos to Calm

How the guarantee works

You need to attend the first 2 group sessions, complete the recommended lessons and activities, and still feel like this isn’t the right support for you, I’ll refund you.


Because this program includes immediate access to digital materials, planning, administration, and limited-capacity coaching support, we ask that you choose carefully before enrolling.

Change of mind

We do not offer refunds for change of mind, missed sessions, scheduling conflicts, or where you decide not to participate.

Consumer law

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or other applicable laws. If the law provides you with a remedy, refund, replacement, re-supply, or compensation, those rights will apply.

If you are unable to continue

If you experience exceptional circumstances, you may contact us to discuss possible options, which may include:

a pause
transfer to a future intake
alternative access arrangements

Any such option is at our discretion unless otherwise required by law.

7. Participant responsibility

You understand and agree that:

results vary from person to person
your outcomes depend on many factors beyond our control, including your personal circumstances, consistency, engagement, health history, support needs, and implementation
you are responsible for your own decisions, actions, and use of the information provided in the program

We do not guarantee any specific outcome, including but not limited to reduced binge eating, reduced sugar cravings, weight change, body image improvement, or health outcomes. Under Australian law, businesses should not make claims they cannot substantiate, so this clause helps keep the offer accurate and realistic.

8. Health, nutrition, and personal responsibility disclaimer

Food Chaos to Calm is intended to provide education, coaching, and support. It is not a substitute for medical, psychiatric, psychological, or emergency care.

By participating, you acknowledge that:

the program does not create an emergency or crisis support service
you should seek appropriate medical or mental health support where needed
if you are in crisis or require urgent care, you should contact an appropriate emergency or health service immediately
you are responsible for consulting your treating team where relevant, especially if you have complex medical, psychiatric, or eating disorder needs

If we believe the program is not the appropriate level of support for you, we may recommend that you seek alternative or additional care.

9. Group program expectations

Where the program includes live group sessions or a participant community, you agree to engage respectfully and not to:

harass, bully, threaten, or intimidate others
give dangerous, inappropriate, or highly personalised medical or nutrition advice to other participants
disrupt sessions or community spaces
share other participants’ confidential information outside the group
use the program space for solicitation, spam, or promotion

We reserve the right to remove a participant from group spaces or the program for serious misconduct, safety concerns, or repeated breaches of these Terms. Where appropriate, we may first issue a warning. Any removal will be handled reasonably and in line with applicable law, including your consumer rights. Unfair contract term laws apply to standard form contracts, so any removal clause should be exercised fairly and not arbitrarily.

10. Confidentiality

We will treat your personal information in accordance with our Privacy Policy, if applicable.

In group settings, we ask all participants to respect one another’s privacy and confidentiality. However, because group programs involve multiple participants, we cannot guarantee that other participants will always maintain confidentiality.

Please use your own judgment when deciding what personal information to share in live calls, online communities, or group discussions.

11. Session recordings and materials

Live sessions may be recorded and made available to participants, unless otherwise stated.

By participating in live sessions, you acknowledge that your name, voice, comments, or video may appear in recordings, unless you choose to keep your camera off, change your display name, or refrain from speaking.

All program materials are provided for your personal use only.

12. Intellectual property

All content, materials, resources, worksheets, slides, recordings, frameworks, and teaching materials provided in Food Chaos to Calm remain our intellectual property, unless otherwise stated.

You may not, without our prior written consent:

copy, reproduce, republish, upload, post, transmit, or distribute program materials
share your login or access with another person
resell, sublicense, or commercially use any part of the program
record live sessions yourself for redistribution

You may download or print resources for your personal use only.

13. Technology and access

You are responsible for ensuring you have:

reliable internet access
a suitable device
access to the required software or platforms
a working email address for program communication

We are not responsible for delays or access issues caused by your device, internet connection, spam filters, platform outages outside our control, or other technical issues beyond our reasonable control.

14. Our right to modify or cancel

We may make reasonable updates to the program, schedule, inclusions, delivery method, or supporting materials where necessary.

If we need to postpone, cancel, or substantially change the program for reasons within our control, we will provide an appropriate remedy in line with Australian Consumer Law, which may include rescheduling, re-supplying the service, partial refund, or full refund depending on the circumstances.

15. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising from your participation in the program.

Nothing in these Terms excludes or limits any rights, guarantees, or remedies you may have under the Australian Consumer Law or any other non-excludable law. Any limitation in these Terms is subject to those laws.

16. Termination of access

We may suspend or terminate your access to the program if:

you materially breach these Terms
you fail to make payments and do not remedy the issue within a reasonable time after notice
your behaviour creates a safety, legal, or wellbeing concern for us, our team, or other participants

Where reasonable, we will attempt to notify you and provide an opportunity to address the issue before termination.

Any termination will not affect rights and obligations already accrued, including outstanding payment obligations, except as required by law.

17. Governing law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of the courts of Victoria, unless otherwise required by law.

18. Contact

If you have questions about these Terms, please contact:

Erin Murnane
Balance and Bite
hello@balanceandbite.com.au
balanceandbite.com.au